Refund policy

Bayou Les Fleur gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit within 7 days from the date your order is delivered.  Bayou Les Fleur accepts exchanges for the same item in a different size when we are notified of the request within 3 days from the date your order is delivered and if we have the size you need available. Please contact us via email at bayoulesfleurs@gmail.com or call us 318-264-5662.  

Items damaged or defective may be returned by contacting us at bayoulesfleurs@gmail.com or call us at 318-264-5662. All items damaged or defective for return has to be approved by someone at Bayou Les Fleur. Please note, we do inspect all items personally before they are shipped out. We will cancel an order if item ordered is damaged before we knowingly send out a defective or damaged item.

Also note, if we see you in our style on social media and then you try to process a return, your return will automatically be denied.

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

• Jewelry  
• Purses
• Hair Accessories 
• Shoes
• Intimate wear
• Items Marked Final Sale

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

• If you have received a defective item, please contact us at bayoulesfleurs@gmail.com or 318-264-5662 within 4 days inform us of the issue. If we are not notified within four days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email for us to examine the item.
• We are not responsible for any damages to clothing caused by improper care, irresponsible opening of package, handling or incorrect sizing.
• The exact colors of merchandise may vary due to photography lenses and filters, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

RETURNS

Ship Your Return

• You are responsible for all return shipping to us. You will need to ship with the USPS with insurance of package.
• Once you ship your package, please send us the tracking number in email so we may know when and where your return is at.
• Once we receive your return, we will inspect it for damages and if it meets qualifications we will begin your return and refund process.
• Please allow up to two weeks for your return to be processed.

 

How long does it take to process the return?

• Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

How long does it take to receive my refund?

• Once you receive your email indicating your return has been processed, you can expect to receive your Bayou Les Fleur E-Gift Card sent to your email address on your account.

Do you offer price adjustments?

• Due to our limited quantities, we cannot offer price adjustments on any items purchased. Returned merchandise will be processed for a Bayou Les Fleur Store Credit only.